Suzhou Hanano Materials Technology Co., LTD a limited liability company incorporated under the laws of People's Republic of China (hereinafter referred to as Hanano Materials or We, including its parent company,subsidiaries and affiliates etc).We attach importance to the maintenance and protection of users' personal information. This policy applies to all products and services of Hanano Materials.
Last updated: February 5, 2021
If you have any questions or suggestions, please contact us through the following contact information:
E-mail：info@hanano.co
This policy will help you understand the following
How do we collect and use your personal information
2.How do we use Cookie and similar technologies
3.How do we use SDK
4.How do we share, transfer, publicly disclose your personal information
5.How do we protect your personal information
6.Your rights
7.What do we do with children's personal information
8.How is your personal information transferred around the world
9.Your personal information storage period
10.How is this policy updated
11.How to contact us
Hanano Materials understands the importance of personal information to you, and will do our best to protect your personal information safe and reliable. We are committed to maintaining your trust in us by adhering to the following principles to protect your personal information: Consistency of Power and Responsibility Principle ,Purpose Specification Principle , Principle of Consent by Choice, Minimum Enough Principle, Ensure Security Principle, Subject Participation Principle ,Publicity and Transparency Principle etc.At the same time, Hanano Materials promises that we will take appropriate security protection measures to protect your personal information according to the mature security standards of the industry.
How do we collect and use your personal information
Personal information refers to all kinds of information recorded electronically or by other means that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. Hanano Materials will only collect and use your personal information for the following purposes as outlined in this Policy.
Sign up as a Hanano Materials user
To complete the account creation, you may need to provide Hanna Materials with the following information: your mobile number, email address, user name and password created.
During the registration process or after the account is created, if you provide the following additional information, it will help us to provide you with better service and experience: your name, birthday, gender, location, and work industry. If you do not provide such information, it will not affect the basic functions of Hanna's products and services.
Purchase and deliver products or services
If you purchase Hanano Materials products or services from us, you are required to provide the following information in order to facilitate the transaction: Your name phone number, Email address, mailing address ,ID number, Bank card number and other payment and receipt information required to generate the order. If you do not provide this information, you will not be able to purchase Hanano Materials products and services.
Use Hanano Materials’s products or services
During your use of Hanano Materials' products or services, you may be required to provide us with your following information in order to ensure the normal implementation of the corresponding functions of Hanano Materials' products and services: your device's geographic environment and location information ,Device configuration information, share text or pictures, flight data (including sensor data, navigation system data, equipment data, control data, flight limit data and environmental perception and visual data, when you require Hanano Materials to provide after-sales service), etc.We may also collect your product usage logs to record the IP address and time information that access our products or services. If you refuse to provide such information, we will not be able to provide corresponding services to you, but will not affect your use of other functions of Hanano Materials products and services.
Improve the quality of our services and provide you with more relevant advertising
For improving your service experience and improve the quality of our service or to guard against risks, or recommend better or more suitable service for you, we will collect the information you provide when you contact our customer service team and the information you send to us when you participate in the questionnaire and the types and methods of services you use, the information such as the operation when using the service. We will make statistical analysis on these information, so as to provide you with more accurate, personalized,smooth and convenient services. With your consent, we will provide you with advertisements that you may be interested in according to the above information. If you do not wish to receive such information, you can reply SMS or email to unsubscribe.
Develop data analysis and research to improve our products or services
We invite you to join the Hanano Materials product improvement program to help us design new products and services, or improve our existing products and services. If you agree, we may collect the following information from you for analysis and research of the products or services: your account information, equipment information, diagnostics and usage data .it will not affect your use of Hanano Materials products or services if you choose not to participate in the product improvement program at this time.
Provide job position information
You may submit your resume information to us via the website .If you agree, we may collect the following information from you to communicate with you regarding Hanano Materials job opportunities,specific positions and other situations: educational background and work experience data.
Protect the interests of the state, the public, you and others
You are fully aware that we have the right to collect and use your personal information without obtaining your authorization and consent under the following circumstances:
1.Relating to national security and national defense;
2.Relating to public safety, public health and major public interests;
3.Relating to criminal investigation, prosecution, trial and execution of judgments;
4.In order to protect the life and property of the subject of personal information or other individuals and other major legal rights and interests, but it is difficult to obtain the consent of the person;
5.The collected personal information is disclosed to the public by the subject of personal information;
6.Your personal information is collected from legally publicly disclosed information, such as legal news reports and government information disclosure channels;
7.Necessary to sign the contract according to your requirements;
8.Necessary to maintain the safe and stable operation of the products and/or services provided, such as finding and disposing of faults in the products and/or services;
9.Necessary for legitimate journalism;
10.When an academic research institution carries out statistics or academic research in the public interest and provides the results of academic research or description to the outside world, it de-identifies the personal information contained in the results;
11.Relating to the fulfilment of our obligations under laws and regulations;
12.Others prescribed by laws and regulations.
Your personal information may contain sensitive personal information, such as your race, religion, personal health status, gender orientation, etc. When you use our products or services, you may upload or release such sensitive information through open channels. Please handle this personal and sensitive information with caution.
The above information provided by you will continue to authorize us to use Hanano Materials products and Services for the duration of your use. When you close the account, we will stop using and delete the above information. If laws and regulations have other requirements on the retention time of information, we will comply with the provisions of laws and regulations.
The above information will be stored in People's Republic of China. If cross-border transmission is required, we will conduct security assessment in accordance with the requirements of laws and regulations.
When we use information for other purposes not specified in this Policy, we will seek your prior consent.
When we want to use information collected for a specific purpose for another purpose, we will seek your prior consent.
To ensure the normal operation of the website, we will store small data files called Cookie on your computer or mobile device. Cookie typically contain an identifier, site name and some numbers and characters. With Cookie, websites can store data such as your preferences or the items in your shopping basket.
We do not use Cookie for any purpose other than those described in this policy. You may manage or delete Cookie as you prefer. You can clear all Cookie saved on your computer.,most Web browsers have a feature to block Cookie. However, if you do this, you will need to personally change the user settings each time you visit our site. For details on how to change the browser settings, visit the introduction page of each browser's official website.
In addition to Cookie, we may also use web beacons and pixel tags on our Web sites. For example, an email we send to you may contain a click URL that links to content on our website. If you click on the link, we track the click to help us understand your product or service preferences and improve customer service. A website beacon is usually a transparent image that is embedded in a website or email, and with the help of a pixel tag in the email, we can tell if the email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time.
To provide and optimize our services, we may have a third party SDK embedded in our App.These third party SDK may collect your personal information while cooperating with us to provide you with more comprehensive services. We will take necessary measures to control the collection and use of your personal information by such third party SDK to ensure that your personal information is effectively protected. About the third party's identity,collection purpose and the third party's privacy policy link, please refer to the third Party SDK Description in Annex I to this Policy Annex.
We will not share your personal information with any company, organization or individual other than Hanano Materials, except in the followings:
3.Share with our affiliates: your personal information may be shared with our affiliates. We will only share necessary personal information subject to the purposes stated in this Privacy Policy. If the Affiliate wants to change the purpose of processing personal information, it will again seek your authorized consent.
Sharing with Authorized Partners: Some of our services will be provided by authorized partners only for the purposes stated in this Policy. We may share some of your personal information with our partners in order to provide better customer service and user experience. For example, when you buy our products online, we have to share your personal information with logistics service providers to arrange delivery, or arrange a partner to provide services.We will only share your personal information for the specific,clear,legal,justified and necessary purpose, and will only share personal information that is necessary for the provision of services. Our partners have no right to use the shared personal information for any other purpose.
Currently, Hanano Materials' authorized partners include our supplier service providers and other partners. We send information to vendors, service providers and other partners who support our business on a global scale, This support includes providing technical infrastructure services, providing transaction and communication services (such as payment, logistics, SMS and email services), analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, payment facilitation, or conducting academic research and surveys.
We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions in this Privacy Policy and any other relevant confidentiality and security measures.
Transfer
We will not transfer your personal information to any company, organization or individual, except in the followings
1.Transfer with Express consent: With your express consent, we will transfer your personal information to other parties;
2.In the case of merger, acquisition or bankruptcy liquidation, such as the transfer of personal information, we will require the new company, organization holding your personal information to continue to be bound by this privacy policy, otherwise we will require the company and organization to seek authorization from you again.
Public disclosure
We will only publicly disclose your personal information under the followings:
1.After obtaining your express consent;
2.Disclosure based on law: We may publicly disclose your personal information under the circumstances of law, legal proceedings,litigation or mandatory requirements of government authorities.
（5）How do we protect your personal information
We have adopted industry-standard security measures to protect the personal information you provide and prevent unauthorized access, public disclosure, use and modification,damage or loss of data. We will take all reasonably practicable measures to protect your personal information. For example, exchanging data (such as credit card information) between your browser and a service is protected by SSL encryption; We will use encryption technology to ensure the confidentiality of data;We use trusted protection mechanisms to protect our data from malicious attacks;
We will take all reasonably practicable steps to ensure that no irrelevant personal information is collected. We will only retain your personal information for as long as necessary to achieve the purposes stated in the policy, unless it is necessary to extend the retention period or permitted by law.
Internet is not an absolutely secure environment, and since email, instant messaging and communication with other Hanano Material users are not encrypted, we strongly recommend that you do not send personal information in this way. Please use a complex password to help us keep your account secure.
Internet environment is not 100% secure and we will do our best to ensure or guarantee the security of any information you send us. If our physical technology or management protection facilities are damaged, resulting in unauthorized access,public disclosure , tampering or destruction of information , resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibilities.
In the event of an unfortunate personal information security incident, we will inform you in a timely manner according to the requirements of laws and regulations: We will make announcements in a reasonable and effective manner.
At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
Your rights
In accordance with the relevant laws and regulations of China and the common practices of other countries and regions, we guarantee you to exercise the following rights with your personal information:
Access your personal information
You have the right to access your personal information in accordance with laws and regulations. If you want to exercise your right to access data, you can do this by yourself in the following ways:
Account Information-- If you want to access or edit your personal information and payment information in your account, change your password, add security information or close your account, you can do this by visiting personal information, change your password and other relevant pages in our website or app. However, you may not be able to modify the initial registration information provided at the time of registration for security and identity reasons or as required by laws and regulations.
If you are unable to access this personal information by the means described above, you may contact us at any time by sending an email to info@hanano.co or by using the methods provided on the website or application.
Correct your personal information
When you find that there is an error in your personal information processed by us, you have the right to ask us to make a correction. You can contact us at any time by sending an email to info@hanano.co, or by following the methods provided on our website or app.
Delete your personal information
Under the following situations, you may request us to delete your personal information:
1.If we collect and use personal information in violation of laws and regulations;
2.If our handling of personal information violates our agreement with you.
If we decide to respond to your removal request, we will also notify the entities that have obtained your personal information from us and request them to remove it in a timely manner, unless otherwise required by law or regulation or if such entities are independently authorized by you.
After you or we assist you in deleting the information, we may not be able to immediately delete the information from the backup system due to applicable laws and security techniques. We will securely store your personal information and isolate it from any further processing until the backup can be erased or anonymous.
Change the scope of your authorized consent
"Each business function requires some basic personal information to be completed (see Section 1 of this Policy).
You may give or withdraw your authorized consent to the collection and use of additional personal information at any time.
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You can do this by yourself in the following ways:
Reset the authorization of your personal information by visiting the authorization page of our website or application.
When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of personal information previously conducted based on your authorization.
If you do not want to accept the commercial advertisements we send to you, you can always unsubscribe by the means we provide in the email or SMS.
The personal information subject cancels the account
You can cancel your account at any time by sending an email to info@hanano.co
After the account is closed, we will stop providing you with products or services and delete your personal information upon your request, unless otherwise stipulated by laws and regulations.
Constraint information system automatic decision
In some business functions, we may only make decisions based on non-artificial automatic decision mechanisms such as information system ,algorithms.If these decisions significantly affect your legal rights and interests, you have the right to ask for an explanation and we will provide appropriate remedies.
In response to your above request
For security purposes, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
If you are not satisfied, you can also complain or report to Cyberspace Adminsitration, and Telecommunications ,public security and industrial and commercial regulatory authorities.
For your reasonable request, we do not charge fees in principle, but for repeated requests beyond the reasonable limit, we will charge a certain cost according to the situation. Requests that are unnecessarily repetitive and require too much technology (for example, the development of a new system or a fundamental change in existing practices),pose a risk to the legal rights of others or are highly impractical (for example, involving information stored on backup tapes) may be denied.
In the following situations, according to the requirements of laws and regulations, we will not be able to respond to your request:
1.Directly related to national security and national defense security;
2.Directly related to public security, public health and major public interests;
3.Directly related to public security, public health and major public interests;
4.Sufficient evidence shows that you have subjective malice or abuse of rights;
5.Responding to your request will cause serious damage to the legitimate rights and interests of you or other individual, organizations.
6.For the protection of your or other individuals' life and property and other major legal rights and interests, but it is difficult to obtain your authorization and consent;
7.Involving business secrets;
8.Relating to the fulfilment of our obligations under laws and regulations.
How to handle children's personal information
Our product, sites and services are mainly for adults. Children are not allowed to create their own user accounts without the consent of a parent or guardian
In cases where the personal information of children is collected with parental consent, we will only use or publicly disclose when permitted by law, with express consent of the parents or guardians or is necessary to protect the child.
Although local laws and customs define children differently, we consider anyone under the age of 14 to be a child.
If we find that we have collected personal information about children without prior verifiable parental consent, we will seek to delete the data as quickly as possible.
How is your personal information transferred around the world
In principle, personal information collected and generated by us within People's Republic of China will be stored within People's Republic of China.
As we provide products or services through resources and servers around the world, this means that your personal information may be transferred to or accessed from jurisdictions outside the country/region where you use the products or services. We will conduct a security assessment according to the requirements of laws and regulations before the transfer.
Such jurisdictions may have different or even non-existent data protection laws. In such cases, We will ensure that your personal information is protected in the same way as it is in People's Republic of China.
Your personal information storage period
Under normal circumstances, we will only retain your personal information for the shortest period necessary for the purposes authorized by you, unless otherwise required by laws and regulations or otherwise authorized by you.After the above personal information storage period, we will delete or anonymize your personal information.
Workday 9:00-18:00
