Privacy Statement

At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

Your rights

In accordance with the relevant laws and regulations of China and the common practices of other countries and regions, we guarantee you to exercise the following rights with your personal information:

Access your personal information

You have the right to access your personal information in accordance with laws and regulations. If you want to exercise your right to access data, you can do this by yourself in the following ways:

Account Information-- If you want to access or edit your personal information and payment information in your account, change your password, add security information or close your account, you can do this by visiting personal information, change your password and other relevant pages in our website or app. However, you may not be able to modify the initial registration information provided at the time of registration for security and identity reasons or as required by laws and regulations.

If you are unable to access this personal information by the means described above, you may contact us at any time by sending an email to info@hanano.co or by using the methods provided on the website or application.

Correct your personal information

When you find that there is an error in your personal information processed by us, you have the right to ask us to make a correction. You can contact us at any time by sending an email to info@hanano.co, or by following the methods provided on our website or app.

Delete your personal information

Under the following situations, you may request us to delete your personal information:

1.If we collect and use personal information in violation of laws and regulations;

2.If our handling of personal information violates our agreement with you.

If we decide to respond to your removal request, we will also notify the entities that have obtained your personal information from us and request them to remove it in a timely manner, unless otherwise required by law or regulation or if such entities are independently authorized by you.

After you or we assist you in deleting the information, we may not be able to immediately delete the information from the backup system due to applicable laws and security techniques. We will securely store your personal information and isolate it from any further processing until the backup can be erased or anonymous.

Change the scope of your authorized consent

"Each business function requires some basic personal information to be completed (see Section 1 of this Policy).

You may give or withdraw your authorized consent to the collection and use of additional personal information at any time.

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You can do this by yourself in the following ways:

Reset the authorization of your personal information by visiting the authorization page of our website or application.

When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of personal information previously conducted based on your authorization.

If you do not want to accept the commercial advertisements we send to you, you can always unsubscribe by the means we provide in the email or SMS.

The personal information subject cancels the account

You can cancel your account at any time by sending an email to info@hanano.co

After the account is closed, we will stop providing you with products or services and delete your personal information upon your request, unless otherwise stipulated by laws and regulations.

Constraint information system automatic decision

In some business functions, we may only make decisions based on non-artificial automatic decision mechanisms such as information system ,algorithms.If these decisions significantly affect your legal rights and interests, you have the right to ask for an explanation and we will provide appropriate remedies.

In response to your above request

For security purposes, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.

If you are not satisfied, you can also complain or report to Cyberspace Adminsitration, and Telecommunications ,public security and industrial and commercial regulatory authorities.

For your reasonable request, we do not charge fees in principle, but for repeated requests beyond the reasonable limit, we will charge a certain cost according to the situation. Requests that are unnecessarily repetitive and require too much technology (for example, the development of a new system or a fundamental change in existing practices),pose a risk to the legal rights of others or are highly impractical (for example, involving information stored on backup tapes) may be denied.

In the following situations, according to the requirements of laws and regulations, we will not be able to respond to your request:

1.Directly related to national security and national defense security;

2.Directly related to public security, public health and major public interests;

3.Directly related to public security, public health and major public interests;

4.Sufficient evidence shows that you have subjective malice or abuse of rights;

5.Responding to your request will cause serious damage to the legitimate rights and interests of you or other individual, organizations.

6.For the protection of your or other individuals' life and property and other major legal rights and interests, but it is difficult to obtain your authorization and consent;

7.Involving business secrets;

8.Relating to the fulfilment of our obligations under laws and regulations.